About Us

Submit a Complaint

Before lodging a complaint, please read our Complaints Policy and Procedure and the Code of Professional Conduct. We encourage you to first attempt to resolve your concern directly with the mediator.

Read the Complaints Policy

Complaints must be submitted no later than 28 calendar days after the conclusion of the mediation, or after the date of the event(s) giving rise to the complaint, whichever is earlier. Fields marked with * are required.

Your details

Are you the complainant or a representative? *

Preferred mode of communication *

First name *

Surname *

Email *

Phone number *

Complaint details

Name of the mediator / member *

Date of the mediation or event

Has this complaint been previously raised with the Society or any other body? *

Did you endeavour to resolve the complaint with the mediator? *

Details of your complaint *

What outcome are you seeking?

Declarations

I declare that the information in this Complaint Form is true to the best of my knowledge and belief. *I authorise the Society to collect my personal complaint information and use it only to process my complaint, and for administrative purposes of the Society. *I authorise any person who has information needed to process my complaint (such as a mediator member, the other party in the mediation, an Exco member, an Exco-appointed investigator, or the Society's Administrator) to share it with the Society, whether by discussion or by providing written records or reports. *If any of my contact information changes during the complaint process, it is my responsibility to inform the Society; otherwise my complaint could experience a delay or even be closed. *